Terminal Manager - Midland, NC

About the role

The Terminal Manager oversees and directs dispatch functions, equipment maintenance, drivers, billing, auditing, and local rail terminal operations. This role places a high importance on compliance with all safety rules, regulations, and policies at the terminal. The Terminal Manager collaborates with the Director of Environmental Health and Safety (EHS) and divisional leadership to achieve and maintain a high safety performance for the terminal.

Responsibilities

• Ensure drivers & company assets stay in compliance with DOT, FMCSA, and FRA regulations
• Conduct investigations, in cooperation with the Director of EHS and divisional leadership, on any work-related injuries, accidents or incidents that occur at the site
• Aid the Compliance Department in providing required documents for drivers' DQ file, housed in TenStreet, and notify drivers of scheduled and random drug & alcohol testing
• Maintain daily audit of driver hours of service to ensure continuous compliance
• Monitor GeoTab & Netradyne reports daily to weekly; filter Netradyne events and coach & encourage drivers through Netadyne use
• Facilitate quarterly safety meetings with all drivers, including any make-up meetings, as needed
• Ensure the Drug & Alcohol program is properly adhered to and administered for all terminal personnel
• Direct and document investigations to verify and resolve customer complaints; serve as the main contact for all workers assigned to the terminal
• Organize and manage the staff to ensure that work is satisfactorily executed in accordance with organizational requirements
• Recruit, hire, train and, when required, terminate drivers and terminal personnel
• Maintain daily rapport with drivers, provide positive leadership to staff, and administer company policies and programs, including disciplinary policies
• Prepare and/or approve daily dispatch; ensure drivers are being routed in an efficient and productive manner to include consideration for product compatibility and wash requirements in regard to Plastic Express procedures
• Interface with PLXP Customer Service Representatives (CSRs) to ensure the customer requests are being met; communicate items that will effect delivery performance
• Serve as dispatcher and rail supervisor as needed
• Responsible for mechanic and wash crew supervision, when applicable
• Ensure that all washout inspections of trailers are completed and regular services are being performed in a timely manner, to include parts inventory
• Responsible for payroll and documented training for wash crew & mechanics
• Manage all equipment; communicate with AVP & Velocity Maintenance Director to resolve any issues
• Oversee company wash, wax, and polish program to comply with Plastic Express standards
• Upload maintenance records to Fleet@plasticexpress.com. Communicate with tire vendors, and truck and trailer vendors for service
• Oversee rail terminal activities and personnel; maintain timely and accurate inventory management
• Collect, maintain and/or ship railcar samples as requested by customer
• Order and maintain supplies and equipment utilized in the course of normal business at the rail yard
• Make arrangements for any rail yard maintenance
• Ensure terminals and office housekeeping standards are being met
• Act as a liaison between Plastic Express and local railroad contacts
• Ensure Plastic Express owned scales are in good working order, properly calibrated, and in compliance with all state & local requirements/licenses
• Oversee Sample and Seal Program
• Order and maintain sample bag & railcar seals inventory from vendors
• Work with billing department to ensure accessorial charges are included in billing when necessary
• Review terminal’s Income Statement with AVP & VP monthly
• Maintain Cost Center entries on P&L to insure accounting accuracy
• Communicate and work with AVP, VP, divisional leadership and accounting to correct/maintain an accurate P&L
• Recommend capital expenditures of new equipment or property to AVP or VP, in order to increase effectiveness and/or efficiencies in regards to the services/operations of the site

Qualifications

• High school diploma or equivalent
• Class A Commercial Driver’s License (CDL)
• Two (2) years management experience (preferably in a trucking environment)
• Bachelor’s Degree or greater
• Five (5) years or more general management experience in a trucking environment

Physical Demands

Regularly required to talk or hear; frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The job requires long periods of standing while teaching a class. Must be able to perform physical labor such as, routinely lifting up to 55 pounds, moving up to 250 pounds with proper tool(s), climbing ladders, operate control panels, and working with hand tools. Must possess vision abilities to include close visual confirmation of finely printed documents and have distance vision to safely and correctly identify objects and or markings. Must have peripheral vision, depth perception and the ability to focus on subjects or objects at any safe working distance.

Skills

• Proven leadership skills – able to influence and motivate others to quickly achieve results
• Ability to work independently and as part of team
• Ability to recognize onsite risk factors and take appropriate action with firmness and tact
• Detailed oriented with a tenacious focus on results
• Excellent oral and written communication skills
• Excellent presentation skills, with the ability to effectively present to a broad array of employees and decision makers; ability to effectively present complex topics in a concise manner
• Good interpersonal and management skills
• Demonstrated proficiency with Microsoft Office products at the following levels: Word, Excel, Outlook: Intermediate level of skill; PowerPoint: Basic level of skill
• Excellent business acumen
• Understanding, persuasive and decisive when dealing with others both internal and external to the organization
• Relationship development and management
• Ability to organize broad groups to meet objectives and deadlines

Supervisory Responsibility

This position has significant supervisory responsibilities. Will supervise: drivers assigned to the terminal, wash crew, rail terminal employees, dispatchers, and mechanics.

Work Environment

Expected to operate in a professional office environment as well as routinely operating in the warehouse and rail yards. Will be required to service customer’s deliveries potentially including the driving of semi-trucks, and loading and offloading trailers. Will routinely use standard office equipment such as computers, phones, printers, and scanners. May be required to use hand tools and work on or under trucks and trailers.

Benefits and Perks

• Family health benefit packages - after 90 days
• Vacation pay - after 90 days
• Holiday pay - after 90 days
• Company matching 401k retirement program - after 90 days