Tenant Services Administrator

About the role

This position is responsible for communication and coordination with tenants, vendors, and building staff on site regarding a wide range of building issues. It involves administrative functions related to the daily operation of the property, as well as administrative and project support to the General Manager and Property Manager.

Responsibilities

• Anticipate and respond to customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
• Prepare Tenant Service Requests (TSRs) and input into the tenant service request system.
• Receive, track, prepare, and process purchase orders, service agreements, and vendor invoices.
• Maintain current, accurate, and complete tenant and vendor certificates of insurance through the BCS tracking system.
• Monitor and administer requests for building access, including after-hours access, and issue new and lost building access cards.
• Perform basic office services functions to ensure the Building Management Office runs smoothly.

Requirements

• Strong communication skills, attention to detail, organization, and a customer service attitude.
• Minimum one year of customer service or administrative experience.
• Working knowledge of general office procedures and customer service principles.
• Administrative experience in a professional business environment preferred.
• Proactive and self-directed.
• High School Diploma or general education degree (GED).

Pay

Salary range: $55,000 - $65,000. The range reflects what the business reasonably expects to pay a new hire. Actual pay may vary based on geography, experience, education, and other factors, and is subject to change.