Rental Administrator

About the role

Stewart & Stevenson is hiring a Rental Administrator located at 1631 Chalk Hill Road, Dallas, TX 75212. The role involves administering all aspects of rental policies and procedures, processing rental contracts, tracking rental assets, scheduling pick-ups and deliveries, and serving as the primary customer contact.

Responsibilities

• Administer rental contracts (new and existing) including on/off rental dates, rates, ancillary charges, amendments, suspensions, terminations, filing contracts and related paperwork, and checking invoices and credit memos against contract files.
• Place high volumes of equipment orders by obtaining customer information (checking account or obtaining credit application for new customers), finalizing details about when, where, and what equipment is required, selecting equipment/merchandise from inventory, and placing rental/purchase orders in the computer system (including cash rentals).
• Organize transportation for orders (coordinate deliveries and collections while optimizing transport use).
• Secure equipment by checking availability with the shop, researching when unavailable equipment will become available, providing notice to Dispatch and Service Departments for upcoming equipment needs, and coordinating with other rental companies when necessary.
• Maintain ongoing communication with customers regarding rental contracts, delivery of rental equipment, and billing questions.
• Assist Outside Sales Representatives with checking unit availability and customer accounts daily.
• Support sales efforts by forwarding sales leads and incoming inquiries to the sales group.
• Handle customer complaints professionally to achieve satisfactory resolution for customer and company.
• Match and approve vendor invoices daily.
• Work with credit/collections department on accounts receivable issues as needed.
• Train new sales personnel and administrators as needed.
• Direct branch-level administrators on proper processes per rental department policies and procedures.
• Work with other Divisional Administrators to help with overflow during absences or disasters.
• Administer and enforce all rental policies and procedures.
• Serve as backup for management.
• Perform any additional tasks directed by management.

Qualifications

• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using spoken word.
• Ability to perform work accurately and thoroughly.
• Ability to pay attention to minute details of a project or task.
• Possess the trait of being organized or following a systematic method of performing a task.
• Education: High School Diploma or GED and two to four years of related experience required; Associate or Bachelor's Degree strongly preferred.

Skills & Abilities

• Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Prior experience with Oracle software preferred.