Rental Service Administrator

About the role

As the Rental Service Administrator, you will provide operational support for the Rental Store. You will perform multiple duties related to invoicing, reporting, and maintaining accurate databases. The Rental Service Administrator plays a critical role in achieving internal and external customer satisfaction by ensuring that back-office functions are performed timely and accurately.

Responsibilities

• Accurately process all rental invoices and credits.
• Understand the Rental Agreement Terms and Conditions to fully comprehend the components of rental agreements and invoices.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about any issues related to invoicing, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Assist in inventory reconciliation process by helping to research missing items and processing write-off invoices for un-located items with management approval.
• Generate reports, such as a monthly credit report, as needed.
• Create purchase order numbers and code invoices for accounts payable.
• Participate in required safety program, and work in a safe manner.
• Answer incoming calls if Rental Coordinators are unavailable.
• Control supply expense by serving as the single point of contact for ordering office supplies.
• Additional duties as assigned by manager.

Requirements

• High school or equivalent.
• At least two (2) years as an administrative assistant or similar role.
• Proficient with Outlook, Excel (formulas, charts, graphs), Word, and PowerPoint.
• At least two (2) years assisting customers with accounts in person and over the phone.

Preferred Qualifications

• One (1) year experience as a Service Coordinator or Service Writer in the automotive/truck/heavy equipment industry.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embraces change/improvement.
• Exhibiting superior customer service skills.
• Exhibiting pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

Benefits

• Competitive Pay Structure:
  • Competitive Compensation.
  • Individual Bonus Opportunities Available.
  • 401k Plan with Strong Company Match.
  • Employee Profit Sharing.
  • Financial Wellness Coaching.
• Employee Wellness Program:
  • Medical, Vision, Dental Insurance.
  • Prescription Drug Coverage.
  • Flexible Spending Accounts.
  • Short & Long Term Disability.
  • Group Life Insurance.
• Personal Time Off:
  • Paid Holidays.
  • Paid Sick Leave.
• Career Development:
  • Tuition Reimbursement.
  • Ongoing Training.
  • Advancement Opportunities.