Services Administrator

Role Summary

Reporting to the Networking & Services Manager, the Services Administrator is a key member of the Networking and Services Team. The Services Administrator is responsible for coordinating contracts and services to ensure effective delivery of services. The Services Administrator may also handle billing, quotation of service projects or do other tasks to support the services team.

Exciting Work You Will Do

• Collaborate with Service Specialist/Account Managers to create tailored quotations
• Interpret customer training requirements and facilitate the generation of appropriate quotations
• Cook up training for in-person classes and eLearning
• Respond to service engineer requests and coordinate logistics w/ Service & Network Engineers to satisfy customer demands
• Maintain support contracts
• Schedule and host internal automation assessments and customer kickoff calls for Service & Network Engineers projects
• Maintain Service Fusion project software
• Administer and maintain Kendall Power App projects
• Schedule and closeout projects, providing documentation and warranty information for authorized service projects
• Compile vulnerability and network design documentation for customer readouts
• Cross Train with Senior Services Administrators and provide back up as needed; be available to locate and schedule Field Service Engineers after hours and weekends
• Perform other duties as assigned

Competencies You Possess

• Service Excellence
• Results, Action Oriented
• Accountability, and Responsibility
• Teamwork, Collaboration
• Planning, and Organizing

What You’ll Need

• Work Experience: 2 years’ experience working in a sales environment, providing quotations and processing orders
• Education: High School Diploma or GED
• Analytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.); strong problem solving skills; ability to work with Service Fusion Software
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, and continuously evolving environment
• Cross-functional skills: Strong customer orientation; highly motivated and able to work independently with limited supervision
• Communication Skills: Excellent written and verbal communication skills
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Ability to see, talk and hear
• Ability to sit for 8 hours a day

Physical Environment

Normal office environment

Qualifications We Prefer But Don’t Require

• Work Experience: Previous customer relations experience, previous training or lead position; experience in transacting orders for Rockwell Automation & Kendall Electric services offerings
• Analytics/Computer Skills: Experience with Eclipse or SAP

What We Offer

• The Kendall Group is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.