Service Administrator

About the role

The Service Administrator processes orders for the Service Department, assists with determining service requirements, ensures all service issues are handled expeditiously, and follows Company service guidelines.

Responsibilities

• Assists customers on the phone and in person by helping properly identify repair needs
• Documents all service issues accurately in business system and in manufacturers portal as needed
• Follows up with customer as to the status of machines, cost of repairs, and other issues as directed by Service Manager
• Works with Service Manager to ensure accuracy in all parts and labor billed before closing invoicing
• Works with the parts department to fill orders for service technicians
• Maintains open lines of communication with internal and external customers
• Studies and stays current on new product bulletins and catalogs
• Uses manufacturer portal to check for warranty details and/or field campaign modifications
• Conducts self in a professional and respectful manner with co-workers and customers
• Maintains a clean and professional looking work area
• Performs all other duties as assigned

Requirements

• Mechanical aptitude required
• Ability to operate machinery
• Ability to lift up to 50 pounds
• Personal appearance must be neat and clean

Qualifications

• High school diploma or GED
• A minimum of three years working experience in a related field
• Computer skills required, including all Microsoft Office applications
• Good verbal and written communication skills