System Administrator

About the university

Manhattan University is nestled in the historic neighborhood of Riverdale, close to dozens of restaurants and shops as well as Van Cortlandt Park, and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 2,900 full and part-time undergraduate and graduate students enrolled in over 50 fields of study. It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

About the role

Position reports to: Chief Information Security Officer (CISO). The System Administrator is responsible for the 24x7 operation of Manhattan University’s server systems and provides technical and application support to the University community. This position assists in designing, implementing, supporting, and optimizing campus systems, including Microsoft 365, Active Directory, Microsoft Entra ID, and the Moodle Learning Management System. The System Administrator identifies incidents and events, analyzes problem trends, oversees the management and resolution of issues, monitors system status, correlates events, and interprets alarm diagnostics and incident trends. This position troubleshoots and resolves issues within the scope of ITS-supported services and performs proactive activities that improve the overall operation of production services. Additionally, the System Administrator manages endpoint configuration and software deployment through Microsoft Intune and KACE, maintains standardized images for classroom and computer lab workstations, and develops scripts that automate provisioning, administration, and reporting. The position works closely with the Chief Information Security Officer and the Database Administrator to ensure the security, reliability, and compliance of the University’s systems environment.

Responsibilities

• General
  • Collaboration with faculty, researchers, administrators, and ITS colleagues to resolve technical issues and meet project objectives.
  • Maintain accurate technical documentation and standard operating procedures.
  • Stay current with emerging technologies and best practices in systems administration.
  • Perform other related tasks to support the broader enterprise systems as assigned.
• Systems & Server Administration
  • Ensure the 24x7 availability, performance, and security of all University server systems.
  • Provision new systems from the ground up in both classic and virtualized environments.
  • Plan and successfully implement system upgrades, patches, and configuration changes.
  • Implement hardware and software upgrades or changes as needed.
  • Monitor system status, correlate events, diagnose alarms, and analyze incident trends.
  • Determine root cause and business impact quickly, and resolve issues to minimize disruption to University operations.
• Identity & Microsoft 365 Administration
  • Ensure the overall health and security of the University’s Active Directory and Microsoft Entra ID environment.
  • Administer the University’s Microsoft 36