System Administrator

Montreal, QC – On-site role with Haivision Systems Inc. (“Haivision”) (TSX: HAI), a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision powers high-quality, low-latency, secure live video for broadcast, enterprise, and government organizations worldwide. Inventors of the Emmy® Award-winning SRT low-latency video streaming protocol and founders of the SRT Alliance.

About the role

As a System Administrator, you will ensure the seamless operation of IT systems by providing technical support, troubleshooting issues, and assisting with system monitoring. The ideal candidate has a strong foundation in administering Windows, Mac, and Linux systems and is committed to delivering outstanding customer service.

Responsibilities

• Respond to incoming IT support requests via phone, email, or ticketing system.
• Assist end-users in resolving hardware, software, and network-related issues.
• Administer Windows, Mac, and Linux systems, including user account management and software installations.
• Perform standard user account setup and management.
• Set up and configure standard user equipment (workstations, laptops, etc.).
• Monitor network and server performance to identify, report, and address potential issues proactively.
• Collaborate with senior team members to implement improvements based on monitoring data.
• Assist with equipment shipment, purchasing, and retrieval.
• Maintain accurate records of support requests, resolutions, and system changes.
• Create and update knowledge base articles for common issues.

Requirements

• 1–3 years of IT system administration experience or a bachelor’s degree in IT or 3+ years of equivalent experience.
• IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Strong knowledge of Windows, Mac, and Linux operating systems.
• Basic understanding of network protocols and troubleshooting.
• Excellent customer service, communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a team.
• Dynamic, eager to learn, and grow.
• Bilingual proficiency in both French and English.