Tenant Relations Coordinator

Tenant Relations Coordinator

Position Summary: We are seeking a dedicated, highly organized Tenant Relations Coordinator to support a fast-paced property management team. This role is essential in fostering strong tenant relationships, ensuring exceptional service delivery, and supporting day-to-day property operations. The ideal candidate is service-oriented, detail-focused, and able to manage multiple priorities efficiently.

Key Responsibilities

• Serve as the primary point of contact for tenants, responding to inquiries, concerns, and service requests in a timely and professional manner
• Coordinate with internal team members, maintenance staff, and third-party vendors to resolve tenant issues and maintain property standards
• Maintain accurate and up-to-date records of tenant interactions, service requests, and resolutions
• Support tenant communications, events, and engagement initiatives
• Provide administrative support, including contract preparation and tracking tenant and vendor Certificates of Insurance
• Answer, screen, and route incoming calls professionally
• Maintain current tenant and property contact records
• Handle tenant requests calmly and courteously, ensuring a positive experience
• Prepare correspondence, reports, and meeting materials for internal and external use
• Cover tenant requests calmly and courteously, ensuring a positive experience
• Coordinate and participate in new tenant orientation meetings, including move-in requirements and property guidelines
• Manage office supply inventory, including ordering and cost monitoring
• Conduct routine inspections of tenant spaces, common areas, and building grounds to ensure cleanliness, safety, and overall upkeep

Qualifications

• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple tasks and priorities
• Prior experience in property management, tenant services, or customer service preferred
• Able to handle conflict with professionalism, discretion, and sound judgment
• Proficiency in Microsoft Office; experience with property management systems is a plus

Additional Details:

Schedule: Monday through Friday, 8:00 AM - 5:00 PM
Onsite
Parking provided
Background check and drug screening required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.