Tenant Engagement Manager

As the Tenant Engagement Manager, your role will be to elevate the tenant experience and market the asset to tenants by curating workplace experiences, fostering community, and increasing building activation. You will support the team in executing deliverables and customer service to our tenants and the client.

Responsibilities

• Work with the engagement team to create and execute branded events designed to amplify owner and tenant value systems, foster an environment focused on community and connection, promote health and wellness, and develop time-saving convenience services.
• Employ an entrepreneurial spirit to purchase, style, and maintain trending event décor and equipment.
• Develop an understanding of ownership and tenant value systems, brand, tenant ESG initiatives, and return-to-office plans.
• Collaborate with leasing teams to gain a working knowledge of building comps, competitor programming and amenities, and research prospective tenants to design a tailored tour experience.
• Create and maintain a Tenant Engagement budget for the budget year and track expenses appropriately.
• Manage engagement expenses, vendor invoicing, expense reporting, and client invoicing.
• Assist in building a sense of culture across the property team, promote employee engagement, and engage in national training.
• Implement and modify programming based on captured data to demonstrate tenant engagement’s quantified impact by analyzing marketing strategies, building app data, completing required reporting, and setting targets for milestones.
• Review, prepare, and present impact reports/surveys/presentations as needed to program director, asset managers, and colleagues, both internally and externally.
• Cultivate and sustain positive connections with local businesses and vendors, non-profits, and community outreach programs to remain good stewards of local neighborhoods.
• Serve as the point of contact for tenant move-ins/move-outs, building technology liaison, tenant event requests, and VIP visits.
• Think strategically to scale tenant engagement programming.
• Support and coordinate meeting logistics with tenant contacts, including managing digital booking methods.
• Document and escalate maintenance and facilities issues through the proper channels.
• Learn basic AV troubleshooting and assist clients in connecting to installed in-room systems seamlessly.
• Participate in monthly building walks and tenant visits.

Requirements

• A Bachelor’s degree in Communications, Hospitality, Retail, Travel, Marketing, or an industry-related curriculum. Work experience in the meeting planning industry (Hotel, convention center, corporate, or association) is preferred.
• Minimum 1+ year of experience in meeting/event planning in government, corporate, or hotel and convention services.
• Strong written and verbal communication skills. Ability to understand and carry out industry-specific written and oral direction.
• Positive, innovative approach to problem-solving. Ability to present ideas clearly and concisely, negotiate, persuade, and modify opinions to reach organizational goals.
• Ability to work independently as a project leader and as a team member, including working remotely without personal contact.
• Highly organized, efficient, with strong attention to detail and follow-through.
• Ability to exercise judgment and discretion, set priorities, and cope with competing demands.
• Exceptional customer service and hospitality skills.
• Self-motivation and proactivity.
• Currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Infrequent travel required.

Pay

Pay Range: $50,000 USD - $55,000 USD

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance and long-term disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan (Traditional and Roth options)
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs (where available)
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders, and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space.