Tenant Account Analyst

Principal Responsibilities

• Responsible for the collection of rents, identification and escalation of tenant issues, maintenance of tenant database, account analysis, account reconciliation and reporting as applicable.
• Review and analyze aged receivable reports and system information to determine priority of tenant contacts.
• Perform collection calls for base rents and other charges on assigned accounts pursuant to established department policies and procedures.
• Provide customer service to both tenants and internal customers including; Leasing, Property Management, Accounting, etc.
• Accurately record the proper classification of collection status and other associated system identification codes in a timely manner.
• Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries.
• Recommend action to management (default, litigation, etc.) for tenants that do not remit payment.
• Utilizing best available tools, reconcile accounts, including the proper allocation of cash to charges.
• Prepare reports, which facilitate the collection of aged balances.
• Perform collection calls/action on tenants identified as High Dollar; Unpaid Current, Prior Month and Three Month Rent delinquencies; Payment Arrangement and Promissory Note delinquencies; and Watchlist.
• Maintain comments field in CTI Tenant Pursuit Application in accordance with policy.
• Prepare reports on assigned properties to accurately communicate the status of accounts to management.
• Identify tenant issues and escalate to Supervisor in a timely manner.
• Acquire understanding of other departments within the company, including Property Management, Legal, Leasing and Accounting.
• Identify appropriate application of unapplied cash.
• Assist in collection efforts on assigned group accounts.

Minimum Qualifications

• Bachelor’s Degree preferred in Finance or Accounting.
• Proven ability to work independently.
• Must possess strong customer service skills.
• Must have good reconciliation and analytical skills.
• Possess strong math aptitude.
• Ability to interpret basic contract and language.
• Must be flexible with ability to communicate conflicts to Supervisor.
• Must have strong negotiating skills.
• Accounting knowledge.
• Possess good business communication skills – verbal and written, 10 key calculator by touch and type 40-45 wpm.
• Excellent interpersonal skills.
• Previous collection or customer service experience.
• Experience in fast paced, high volume dynamic environment.
• Previous experience using PC and software, including Word and Excel.