Tenant Coordination Specialist

Tenant Coordination Specialist

At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there.

Responsibilities

• Assist participants and property providers with navigating the housing process, including vouchers, payments, and other housing needs
• Serve as the primary liaison between participants and property owners throughout the housing search and lease-up
• Facilitate communication between participants and property providers to ensure a smooth apartment application process
• Respond to housing and participant emergencies, both during and after regular business hours
• Coordinate unit viewings, participant applications, and lease paperwork
• Consistently communicate with the TC team and supervisor regarding viewing logistics, outcomes, and challenges
• Collaborate with the Housing Acquisitions and Operations teams to support housing placements
• Partner with internal teams to support participant move-ins and ongoing housing stability
• Maintain accurate and timely case notes and documentation in organizational systems
• Other duties as assigned by supervisor

Requirements

• Bachelor's degree in a relevant field, or at least 2 years of experience in housing or human services
• Bilingual in Spanish and English required
• Familiarity with NYC's housing market and voucher systems
• Strong interpersonal skills, with a passion for working with diverse communities
• Excellent negotiation and organizational skills
• Willingness to travel frequently within the five boroughs, with reasonable accommodation if necessary
• Proficiency in Microsoft Word, Excel, and PowerPoint

Skills & Attributes

• Excellent verbal and written communication skills, with the ability to relay information and complete tasks in real time
• Comfort navigating cross-agency and cross-sector relationships (government, nonprofits, brokers, landlords)
• Ability to de-escalate and support participants through stressful housing situations
• Strong attention to detail and follow-through in a high-volume, fast-paced environment
• Adaptable and comfortable with change, including shifting priorities, evolving processes, and a growing organization
• Commitment to housing stability and equitable outcomes for all participants

Benefits

Competitive salary: $65,000 – $70,000/ year, commensurate on experience
Hybrid work environment (2–5 days in office/field per week)
This role requires flexibility to work evenings and weekends as needed.
Comprehensive benefits package, including:
- Health, dental, and vision insurance
- 401(k) with 4% employer match
- Generous paid time off
- Summer Fridays in August
- Professional development opportunities
- Current wellness perks, including weekly yoga classes and ClassPass