Tenant Associate

Position Summary

The Tenant Associate is responsible for providing administrative support to the Property Managers, including handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The role involves supporting the Property Manager with preparing monthly operating reports and client deliverables, tenant billings, rent collection, and processing property payables. The Tenant Associate must exhibit exceptional customer service, focus on productivity, and promote positive relationships with tenants and vendors.

Essential Job Functions

• Provide full administrative support for the property management office including phone support, typing, reports, filing, and distribution of correspondence and related administrative functions.
• Schedule and coordinate meetings/special events as requested.
• Administer vendor and utility supplier account setup and ongoing maintenance.
• Aid in lease administration activities and maintain lease and property files.
• Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
• Promote and foster positive relationships with tenants and owners.
• Interface with tenants and vendors in daily operations of the building.
• Support Property Manager or Assistant Property Manager with initiating late payment calls as required.
• Assist with capital and tenant improvement projects including the preparation and coordination of bid proposals, service contracts, and approving invoices.
• Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
• Track and maintain Energy Star benchmarking data so information is current and accurate.
• Respond positively and promptly to standard building requests.
• Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.
• Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on-boarding, etc.
• Review other A/P and A/R applications as required by Property Manager.
• Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.

Position Requirements

• A bachelor’s degree, preferred.
• A minimum of 2 years of property management experience, preferably in commercial /Class A Office management.
• Intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
• Angus and accounting software such as MRI, Yardi or CTI proficiency preferred.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Exceptional oral and written communication skills.
• Strong customer service orientation.

Salary Range

$72k - $80K

Work Shift

LOCATION: San Francisco, CA

This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.