Temporary Staff Member

About the role

The Komen Service Center is an entry point for human interaction from the general public for questions and requests for assistance generated by Komen’s constituents (donors, event participants, volunteers, etc.). Komen Service Center staff serve on the front lines, engaging with Komen’s constituents directly, and have the opportunity to make a constituent’s experience with Komen a great one.

Responsibilities

• Answer constituent phone calls, emails, and chat support requests with a focus on identifying opportunities for continuous improvement of the constituent experience
• Act as a point of contact for all escalated requests and manage all escalations to completion
• Maintains and protects donor demographic and financial information, sharing only as needed with HQ and Affiliate staff and volunteers

Requirements

• Bilingual is preferred, but not required
• Salesforce, CONVIO and Ring Central preferred experience

Qualifications

• Competitive hourly pay up to $19.00, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget
• Work schedules for both remote and home based are determined by the organizational needs of each department

Skills

• Excellent communication skills
• Attention to detail
• Customer service orientation

Benefits

• Remote and/or home based working environment for all active employees

Pay

Competitive hourly pay up to $19.00, exact compensation ranges are based on various factors including the labor market, job level, internal equity and budget.

Schedule

Work schedules for both remote and home based are determined by the organizational needs of each department.