Temporary Staff

Reports to: Associate Manager, Sales Operations. Department: Global Navigator Programs, High School Study Abroad. Location: US Remote.

About the role

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Working with CIEE means changing the world by helping young people participate in high-quality international exchange and study abroad programs that bring the world together. You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries, and helps international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Responsibilities

• Support administrative and operational projects related to High School Study Abroad student enrollment and preparation.
• Support the Academic Merit Award process, including preparing applications for review, tracking applicant information, reviewing required materials, and processing award decisions.
• Maintain accurate student records, spreadsheets, trackers, reports, and other operational tools.
• Perform high-volume data entry, audits, and system updates while identifying missing information, inconsistencies, duplicates, and records requiring follow-up.
• Support student enrollment, pre-departure courses, insurance enrollment, and other seasonal operational processes.
• Research application, billing, and technical support questions for the Sales team by reviewing student records and providing accurate information.
• Follow established SOPs and process documentation to complete projects accurately and consistently.
• Identify errors, unusual records, and process concerns and escalate issues to the appropriate Sales Operations team member.
• Communicate project status, outstanding items, and potential delays to the Associate