Temporary Quality Clinical Coordinator

Primary Duties And Responsibilities

• Coordinate and communicate with practice staff
• Research patient demographic and clinical data
• Make outreach calls to patients
• Auxiliary patient scheduling and other administrative tasks
• Document outcomes
• Support the overall mission of the quality team by assisting with Stars/quality projects
• Work with practices as needed to support their quality work
• Perform other administrative functions to support the quality team

Essential Functions

• Exhibits behavior and communication skills demonstrating Tandigm Health’s commitment to superior customer service
• Collaborates with the clinical quality team and practice staff to provide patient outreach
• Encourage medication adherence, explore barriers, provide education, and facilitate necessary steps
• Interact with primary care practices and pharmacies to coordinate follow-up actions
• Document patient interactions accurately and with great attention to detail
• Communicate accurately, effectively, and in a timely manner with all stakeholders
• Develop familiarity with clinical and medical terminology pertinent to the patient population
• Identify opportunities for collaboration and leverage ancillary community resources
• Resolve issues and respond to requests in a timely and efficient manner
• Provide education and support to PCP offices in developing effective and efficient processes
• Enter data into electronic medical records or quality platform as directed
• Perform administrative functions to support the quality team
• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Perform additional duties, as assigned

Required Qualifications

• Minimum: High school diploma, G.E.D. or equivalent
• Preferred: Associate’s or Bachelor’s Degree
• Minimum: 3 years of professional experience in a physician practice, hospital, pharmacy, or health plan
• 3 years of professional experience in a customer-oriented setting
• Superior interpersonal skills; demonstrates the ability to engage and motivate patients, physicians, and PCP office staff telephonically
• Organized, detailed, accurate
• Self-motivated and proactive; responds to requests in a timely and efficient manner
• Demonstrates success in project accountability and customer responsiveness
• Demonstrate sound decision-making skills and demonstrate the ability to work independently with supportive activities and interactions with both internal and external customers
• Customer-service oriented; responsive and respectful to internal and external customers
• Excellent communication skills; ability to represent the organization with skill and confidence
• Collaborative and resourceful; functions successfully in a team environment as well as independently
• Computer literate with proficiency in Microsoft Office suite of programs
• Experience working in electronic medical records
• Proficient with web-based search engines and software applications, office hardware (phones, fax machines, etc.)
• Ability to type at least 45 wpm
• Knowledge and familiarity with medical and pharmacological terminology
• Knowledge and familiarity with Stars and HEDIS measures
• Working knowledge of HMO/managed care/health plans