Temporary IT Technician

About the role

Brivo is seeking a Temporary IT Technician (6 month contract) for our Headquarters located in Austin, Texas. As a successful employee support person, you will work on hardware/software and a variety of internet applications, networks and operating systems.

Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access
• Provides timely resolution of tickets or escalation on behalf of employee to appropriate technical personnel
• Supports and maintains effective relationships with users
• Track inventory of all IT-related hardware and software
• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN
• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc
• Communicate to management when IT requirements dictate new purchases
• Implement and maintain internal systems/applications
• Manage physical and logical access to facility systems and applications
• Manage wordpress

Requirements

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services
• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms
• Working knowledge of wireless technology
• In depth knowledge of hardware and software
• Excellent interpersonal skills with a passion for delivering exemplary customer service
• Ability to take direction, working well with both in a team and alone
• Excellent communication skills, both verbal and written
• Demonstrate self-confidence, energy, and enthusiasm in a professional manner

About Brivo

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries.

Compensation

The compensation for this role is $24.00 per hour.