Temporary House Manager

About the role

The House Manager is responsible for the smooth operation of both the lobby and audience seating areas during events. The House Manager welcomes the public to the theatre and oversees their safety and well-being before, during, and immediately after events. The House Manager represents Arts & Culture, ensuring a welcoming & inclusive theatre environment for all patrons and volunteers.

Responsibilities

• Motivates front-of-house staff to provide excellent customer service to all event attendees.
• Ensures life safety of event attendees with the aid of front-of-house staff in case of emergency evacuation.
• Resolves matters arising from patron complaints, activities, or requests.
• Supervises front-of-house staff at events, which includes orienting, training, assigning, and reviewing work performance.
• Monitors the appearance and cleanliness of the lobby, audience seating areas, and other public areas and communicates with other departments as necessary to ensure a clean and safe environment.
• Performs other related duties and attends meetings and trainings as assigned.

Requirements

• Two (2) years of closely related experience performing similar functions in a public-facing or customer service role.
• Preference will be given to applicants with prior supervisory experience.
• Must pass a name-only background check program in accordance with current County Human Resources policy requirements.

Additional requirements

• Ability to perform physical activities, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling materials.
• Ability to lift 40 lbs repetitively.
• Ability to stand for long periods of time, up to the duration of a shift.
• Excellent communication and problem-solving skills, including the ability to maintain composure under stress.
• Comfortable answering usher and patron questions and having the patience to resolve service issues.

Schedule

This position requires employees' flexibility to work nights, weekends, and holidays.

Employment type

Temporary, “At Will”, FLSA non-exempt position. Not eligible for County benefits except as otherwise provided for by policy. Not considered merit employees. May be terminated for any reason, without notice, and without a pretermination hearing. Must work an average of 29 hours or less per week or an average of 129 hours or less per month.