Rooms Housekeeping - Temporary Housekeeping Manager

About the role

To assist in managing and directing of all Housekeeping functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the Executive and Asst. Executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
• Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identifies ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Aids Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
• Maintains Housekeeping inventories to ensure adequate levels are maintained.
• Maintains close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
• Prepares and completes all reports needed.
• Identifies all cleaning defects and reassigns them to the responsible GRA.
• Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Oversees the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily houseman duties/special projects.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.

Qualifications

• A friendly, motivated person, with a passion to serve others.
• Experience in a similar role preferred.
• Ability to communicate effectively with guests and colleagues.
• Strong organizational and time management skills.
• Knowledge of hotel operations and Housekeeping procedures.
• Ability to work independently and as part of a team.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and ability to follow directions.
• Ability to work flexible hours including evenings and weekends.
• Basic computer skills, including Microsoft Office.

Benefits

The Omni Berkshire Place offers a competitive benefits package which includes:

• Health insurance
• Paid time off
• Retirement savings plan
• Employee discounts

Pay

The pay range for this position is $18.00 - $24.00 per hour, depending on experience.

Schedule

This position is typically scheduled Monday through Friday, with some weekend and evening shifts required.

Equal Opportunity Employer

Omni Hotels & Resorts is an equal opportunity employer and provides a drug-free workplace.