Housekeeping Manager

About the role

The Housekeeping Manager oversees all housekeeping operations, including guest rooms, public areas, laundry operations, and team development. This leader drives operational excellence, maintains Hilton brand standards, and creates a positive, engaging environment for team members while ensuring guests enjoy a clean, comfortable, and welcoming stay.

Responsibilities

• Lead, coach, and develop housekeeping team members to achieve exceptional cleanliness, service, and productivity standards.
• Manage daily housekeeping operations, including room assignments, inspections, scheduling, staffing levels, and inventory control.
• Conduct routine inspections of guest rooms, public spaces, and back-of-house areas to ensure compliance with Hilton brand standards and company expectations.
• Recruit, train, onboard, and evaluate housekeeping staff while fostering a culture of accountability, teamwork, and continuous improvement.
• Monitor labor costs, productivity metrics, and departmental budgets to support financial performance goals.
• Maintain inventory of cleaning supplies, linens, and equipment while ensuring proper usage and cost controls.
• Partner with Maintenance and Front Office teams to promptly address guest concerns and ensure rooms are available and guest-ready.
• Ensure compliance with all safety, sanitation, OSHA, and company policies and procedures.
• Respond professionally and effectively to guest requests, concerns, and service recovery opportunities.
• Promote a positive work environment that reflects the company's values and commitment to hospitality excellence.

Qualifications

• Previous housekeeping leadership experience in a hotel, hospitality, healthcare, or related environment preferred.
• Strong leadership, coaching, and team-building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality standards.
• Experience with hotel property management systems and housekeeping software preferred.
• Proficiency with Microsoft Office applications.
• Able to work flexible schedules, including weekends and holidays as business needs require.
• A passion for hospitality and guest service.
• A commitment to maintaining exceptional cleanliness and presentation standards.
• The ability to motivate, develop, and inspire a diverse team.
• A proactive, solutions-oriented mindset with a focus on continuous improvement.