Housekeeping Manager

About the role

Driftwood Hospitality Management’s company culture empowers associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The company is renowned for its fully integrated approach to hospitality services with outstanding client service, employing top talent across all positions and hotels.

Job Summary: Responsible for overseeing the hotel's housekeeping department and ensuring a clean and safe environment for all guests. Lead, train, and supervise the housekeeping team while ensuring all housekeeping staff follow proper safety and sanitation standards for guest rooms and public spaces. Additional tasks include overseeing the allocation of budget and supplies for the housekeeping department and contributing to overall guest satisfaction.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with DHM core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with DHM internal audit standards pertaining to key control and risk management areas (e.g., lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by the General Manager.
• Ensure compliance with specific brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required.
• Must have Hotel Housekeeping Manager experience.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks.
• Works effectively under pressure and with distractions.
• Demonstrates patience when interacting with associates and customers.
• Flexible and long hours sometimes required.
• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.
• Occasionally required to climb or balance and stoop, kneel, or crouch.
• Must regularly lift and/or move up to 40 pounds, occasionally lift up to 60 pounds, and reach from 6-72 inches.
• Specific vision abilities required by this job include close vision, plus color and depth perception.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

Pay

Salary range is $70,000 to $77,000 annually.

Schedule

The hotel operates 24 hours a day, 7 days a week, requiring variations in shift days, starting times, and hours worked per week.