Housekeeping Manager

About the role

The Housekeeping Manager assists in leading and supporting all aspects of the Housekeeping Department. The position, under the guidance and mentorship of the Director of Housekeeping, supervises all Housekeeping line staff and coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness, and quality standards.

Responsibilities

• Plan, organize, and monitor associate activities to ensure compliance with safety, cleanliness, and quality assurance standards set by the resort.
• Assist with managing staffing needs including interviewing, hiring, training, coaching, scheduling, and conducting performance evaluations.
• Partner closely with Front Office to prioritize arrivals, VIPS’s, and special requests.
• Proactively identify maintenance or appearance issues and coordinate resolution with Engineering.
• Oversees supervisors, room attendants, and housepersons, ensuring clear direction and accountability.
• Provide real-time coaching and recognition to drive engagement and consistency.
• Complete performance inspections on Supervisors/Room Attendants during their daily work schedule to ensure all areas are clean and up to Resort and Department Standards.
• Maintain a record of rotational needs including but not limited to deep cleans, room cleans, and carpet cleaning programs.
• Assist in the resolution of staff challenges including scheduling, disciplinary action, incentive programs, etc.
• Communicate and interface with other departments to provide genuine, personalized service.
• Facilitate quick delivery of guest requests as needed.
• Ability to resolve guest challenges.
• Keep work area clean, professional, and inviting.

Qualifications

• Education: High School diploma or graduation equivalent required; college preferred.
• Experience: A minimum of two years Housekeeping supervisory experience preferred.
• Certificates or Licenses: Certification in sanitation, chemical usage, or safety preferred.
• Bilingual and able to communicate in both English and Spanish.
• Ability to train and supervise with strong leadership skills.
• Previous experience with property maintenance systems, such as HotSOS and HotSOS Housekeeping.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Personal Characteristics: Behaves ethically and honestly; communicates effectively; exhibits an appearance appropriate for a four-diamond resort.