Temporary Helpdesk Support Technician

About the role

Catlin Gabel is an independent, progressive school (preschool‑grade 12) whose mission is to foster compassionate and curious citizens of the world by inspiring in every student a love of learning and the courage to take responsible action. The school is located in the southwest hills of Portland, OR on a 67‑acre wooded campus. The Technology team supports the systems, devices, classrooms, and people that make teaching, learning, and school operations possible. We value responsive service, clear communication, curiosity, reliable follow‑through, and collaborative problem‑solving. Catlin Gabel School is seeking a Temporary Helpdesk Support Technician to provide friendly, first‑line technology support for students, educators, staff, families, and guests. This is an entry‑level opportunity for someone who enjoys helping people, is curious about technology, and is eager to jump in and learn in a dynamic school environment. This is a full‑time temporary role expected to last approximately 4‑6 months, with the possibility of extension based on school needs.

Responsibilities

• Deliver responsive helpdesk & end‑user support: provide first‑line support in person and through tickets, phone, email, and remote tools; troubleshoot common device, software, printing, connectivity, and access issues; communicate clearly with users.
• Support devices, software & technology operations: set up and maintain devices, assist with software deployment and routine configuration, coordinate basic repairs, and help maintain accurate hardware, software, and loaner records.
• Support classroom, meeting & event technology: set up, test, troubleshoot, and break down audiovisual and presentation technology and respond to support needs across campus.
• Document, learn & contribute to team operations: record requests and resolutions, update help documentation, research unfamiliar issues, protect confidential information, and work collaboratively with the Technology team.

Requirements

Some prior technology support, helpdesk, desktop support, customer service, or comparable hands‑on experience is helpful but not required.

Qualifications

Basic familiarity with macOS/iOS/iPadOS, Windows, Google Workspace, Microsoft Office 365, computer hardware and peripherals, or basic wired/wireless connectivity is a plus. Relevant coursework, technical training, or certifications are welcome but not required.

Skills

• Service‑oriented communicator: patient, approachable, able to explain technical issues clearly to users with different levels of technical experience.
• Curious problem‑solver: tries reasonable next steps, asks good questions, knows when to escalate an issue.
• Reliable & organized: manages multiple requests, documents work carefully, follows through.
• Eager learner: curious, open to feedback, willing to learn new systems, comfortable asking questions.
• Collaborative & discreet: works well with others, handles sensitive information appropriately.

Pay

Hiring pay range: $24‑$26 per hour.

Schedule

Full‑time temporary position (approximately 4‑6 months, with possible extension). Typical schedule Monday‑Friday, approximately 8:00 a.m.–4:30 p.m., with occasional evening or weekend work possible based on support needs. The role is not benefit‑eligible. Work occurs across the 67‑acre campus, requiring regular movement among buildings, frequent computer and equipment work, and occasional lifting or moving of technology equipment up to 50 pounds.