Temporary Guest Services Associate

Responsibilities

• Communicate through phone, email and live chat with guests, other Guest Services team members, store associates and internal partners.
• Field a variety of incoming and/or outgoing calls on behalf of our guests and stores.
• Respond to customer complaints by the timely coordination of field input where required.
• Conduct research to provide answers for guests to resolve their issues.
• Respond to written inquiries on both social and live chat platforms.
• Document information in order management systems for accurate record keeping.

Qualifications

• A high school diploma or general education degree (GED)
• One to three months related experience and/or training
• Or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills

Pay

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position. Pay Range $18.50 per hour