Guest Service Associate | Centennial, Colorado

What You’ll Do

• Manage opening/closing procedures and ensure smooth daily operations.
• Cooky flow, handle inquiries, and maintain the reservation system.
• Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.
• Manage front desk and retail areas, including restocking and organization.
• Deliver a personalized guest experience using brand standards and service techniques.
• Maintain performance goals.
• Follow company policies, dress code, scheduling, and safety standards.
• Participate in training sessions, community events, and marketing initiatives.

What We’re Looking For

• A friendly, positive, and professional attitude.
• Ability to work flexible shifts, including evenings & weekends.
• Sales experience is a plus—helping guests find the best products, services & packages!
• A strong team player who thrives in a fast-paced environment.
• A passion for beauty and building genuine guest relationships.
• Ability to lift and move items up to 25 pounds.
• Ability to reach items stored at various heights.
• Ability to stand and work on the floor for extended periods of time.

Compensation & Benefits

• Hourly Base Pay: $15.50
• Additional Compensation: Earn commissions on packages and rebook bonuses!
• Participate in bonus contests that reward top performers.

Benefits (for Eligible Associates)

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid Time Off that increases with tenure (including vacation, personal, and sick leave, accrued per company policy).
• Employee discounts (free waxing services + 40% off retail products).

How To Apply

Apply through this posting or visit our career page: https://waxcenter.com/pages/corporate-careers

Application Deadline: Applications for this position will be accepted on an ongoing basis. This role is not eligible for visa sponsorship.

About the Role

European Wax Center is the largest franchisor and operator of out-of-home waxing services in the United States. With over 1,000 locations across the country, and over 1 million waxes a month crafted to perfection, it’s safe to say we set The Smooth Standard™. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

Responsibilities

Manage opening/closing procedures and ensure smooth daily operations.

Cooky flow, handle inquiries, and maintain the reservation system.

Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.

Manage front desk and retail areas, including restocking and organization.

Deliver a personalized guest experience using brand standards and service techniques.

Maintain performance goals.

Follow company policies, dress code, scheduling, and safety standards.

Participate in training sessions, community events, and marketing initiatives.

Requirements

A friendly, positive, and professional attitude.

Ability to work flexible shifts, including evenings & weekends.

Sales experience is a plus—helping guests find the best products, services & packages!

A strong team player who thrives in a fast-paced environment.

A passion for beauty and building genuine guest relationships.

Ability to lift and move items up to 25 pounds.

Ability to reach items stored at various heights.

Ability to stand and work on the floor for extended periods of time.

Qualifications

Must be at least 18 years of age or older to apply.

Skills

None specifically listed.

Benefits

Not specified.

Schedule

Day and evening shifts available, weekend availability required.