Guest Services Associate (Seasonal, Part Time)

Job Description

The Guest Services Associate works in several capacities at the exhibition. As front desk staff, Guest Services Associates greet visitors and process transactions. As docents, Guest Services Associates ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area. This is a seasonal, part-time position which requires a part time flexible schedule including weekends, evenings, and holidays up to 29 hours a week or less over a 90-day period.

Job Responsibilities

• Greet visitors and provide exceptional customer service when interacting with guests.
• Sell admissions tickets and check in advance purchase tickets.
• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.
• Monitor crowds to help ensure the safety of guests and staff.
• Clean areas of the building including but not limited to the lobby and restrooms.
• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.
• Help ensure the safety of visitors requesting Security when needed.
• Assist visitors where needed.
• Report emergencies to the manager and security when needed.
• Respond to injuries and emergencies appropriately.
• Record maintenance issues.
• Clean the exhibit, bathrooms, lobby, and parking lot.
• Assist with crowd control on busy days.
• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

Essential Skills And Abilities

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays.
• Demonstrated excellent customer service skills.
• Demonstrated excellent communication skills.
• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel.
• Experience with point of sale systems and responsibly handling cash.
• Willingness to participate in training and classes to develop new skills.

Required Qualifications

• A High School Diploma or Equivalent.
• Minimum 3 years in customer service position.
• Must be 18 years of age or older.
• May be asked to obtain an alcohol handlers permit if working 21+ events.

Desired Qualifications

• Be bilingual or multilingual.
• Organized and self-motivated with a strong attention to detail.
• Excellent time management and organizational skills.
• Excellent interpersonal skills.
• Adaptable to changing needs and possess the ability to take on new tasks.
• Able to be agile and adaptable based on the needs of a dynamic work environment and collaboration with diverse teams.

Work Environment And Physical Demands

• In this role, one may be tasked with working the Guest Services desk in an office like environment, or working as a docent which entails maneuvering around the exhibit.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners as a front desk associate.
• As a docent, employees may be required to be in a stationary position, stand, crawl, and occasionally ascend and descend a ladder or stairs as needed.
• Employees may be required to lift up to 20lbs.

Work Schedule

This position has an effective start date on or after 7/20/2026, with the position ending no later than 90 days from start date. This position is seasonal. We are looking for those who have flexible part time evening, weekend and holiday availability up to 29 hours a week.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Impact

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Inclusion

Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are!

Benefits

• The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families.
• As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
• Medical Insurance options: PPO & HDHP*Dental and Vision Insurance*HSA, HRA, and FSA options*401k Retirement PlanCompany paid Life Insurance Policy and Disability Coverage(s)*Voluntary Critical Illness and Life Insurance Policies*Company Paid Employee Assistance ProgramPaid Parental Leave for 12 weeksDiscount off Meow Wolf Gift Shop Merch and CafesAdmission to Meow Wolf attractions for employees and guestsRegular or Project Based Full-time positions