Temporary Guest Experience Associate

Duties and Responsibilities

• Always represents the Museum in a Guest forward capacity.
• Embolizes Museum-wide customer service programs.
• Greets Museum guests, answers basic questions about Museum programs, services, and merchandise, provides an overview of Museum policies.
• Collects visitor information; performs visitor surveys as needed.
• Provides recommendations according to guest needs or preferences including but not limited to local landmarks and events, dining, accommodations and directions.
• Sells admission, memberships, and merchandise and accepts donations using Altru by Blackbaud, the Museum’s constituent and ticketing software.
• Maintain superior knowledge of Museum programs, services, and merchandise.
• Utilize cross-selling and upselling sales techniques to increase sales.
• Maintains merchandise stock levels and ensures displays are in presentable condition.
• Aids in preparing merchandise for sale, including pricing and tagging merchandise.
• Fulfills proper cash handling procedures and processes payments through Altru.
• Answers the telephone courteously and efficiently, answering guest questions and routing calls to the appropriate staff member, as needed.
• Provides guidance and training to volunteers and answers basic questions about the volunteer program.
• Aids guests at coat check, as needed.
• Performs opening and closing duties.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• 1-2 years of customer service, sales, or transferrable experience.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Experience with computerized ticketing system preferred.
• Experience with computerized cash registers preferred.
• Excellent verbal communication skills.
• Basic understanding of sales principles and customer service practices.
• Basic math skills.
• Flexible schedule including weekends, evenings and holiday availability.