Guest Experience Associate

About the Role

You're the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you're all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

Responsibilities

• Guest Experience Hero (60%)
  • Greet like a champ, answer like a pro, and make every guest feel like an MVP
  • Handle questions, feedback, and concerns with good vibes and care
  • Jump in to fix issues quickly or tag in a teammate
  • Work together to keep things flowing and guests happy
  • Work in concessions (as needed)
• Operations Guru (30%)
  • Keep the space clean, stocked, and ready for action
  • Help with scheduling, check-ins, sign-ups, and events
  • Own the front desk like it's your stage
• Admin But Make It Snappy (5%)
  • Waivers, payments, reports = no big deal for you
• Training + Growth (5%)
  • Learn the TOCA way and level up your game
  • Gain development to keep your career going with TOCA
• TOCA Culture (100%!)
  • Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud
  • Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center

Requirements

• Love people and good vibes
• Top-tier communication skills
• Able to stay cool under pressure
• Know your way around Google Suite & scheduling tools (on-site training provided)
• Able to work evening and weekend shifts (peak time)
• Able to lift 30+ lbs and move with energy

Benefits

• Competitive Pay & On Demand Pay
• Part Time, Flexible Scheduling
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions
• 50% Off Classes
• Free Pick/League Play
• 1 Free Birthday Party
• Food and Beverage Discount
• 2 Free Packages to share with your squad

Schedule

Candidates must be able to work evenings and weekends.