Temporary Deskside Services Advisor II

Responsibilities

• Perform the troubleshooting/break-fix, configuration, distribution and implementation of PC and MAC laptops/desktops.
• Deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service.
• Communicate proactively with customers, from analysis through resolution, to keep them informed of status; provide follow-up upon resolution to help ensure customer satisfaction.
• Serve as a senior team member/escalation point and may be conferred with a subject matter authority by other IT personnel.
• Make certain timely escalation of customer issues by assigning appropriate priority level, escalating as necessary to management contacts, and owning the issue through resolution; participate in the implementation of national IT projects.
• IT process development and documentation efforts.
• Apply a working knowledge of internal client-specific applications to troubleshoot issues; test and deliver patches, product releases, and other firm-supported upgrades and enhancements.

Qualifications

• Minimum two years of recent troubleshooting experience in a fast-paced technology environment.
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED required.
• Ability to support client service professionals at various levels within the firm.
• Able to work onsite five days/week and travel to other KPMG locations as needed; able to provide on-call coverage at nights and weekends, as needed.
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork.
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members.

Benefits

KPMG offers a comprehensive compensation and benefits package including:

• Medical and dental plans
• Vision coverage
• Disability and life insurance
• 401(k) plans
• A robust suite of personal well-being benefits to support your mental health
• Personal Time Off per fiscal year
• Calendar of holidays to be observed during the year

Additional details about our benefits can be found on our KPMG US Careers site.