MINI Service Advisor

About the role

BMW/MINI of Manhattan is New York City's premier BMW/MINI center, offering new models and being the largest volume certified pre-owned BMW/MINI dealer in the New York Tri-State area. The organization encourages applicants to explore employment opportunities through this site and submit applications directly.

Brief

As a MINI Service Advisor, you'll be at the forefront of the automotive industry, promoting innovative parts and accessories, and utilizing the latest diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you'll coordinate customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Responsibilities

• Making appointments, processing repair orders, quotes, and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

• Prior experience as a service advisor or service writer required
• Candidates must possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on BMW products and services
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Must have the ability to communicate technical information in non-technical terms to clients
• Able to evolve and adapt to changing business needs

EEO Statement

BMW of Manhattan, Inc. provides equal employment opportunity to all individuals regardless of their race, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status or any other characteristic protected by state, federal, or local law. Further, the company treats all employees equitably during employment without regard to any of the before mentioned characteristics. Discrimination of any type is not condoned and will not be tolerated by BMW of Manhattan, Inc.