SERVICE ADVISOR

Key Responsibilities

• Represent TriGreen Equipment professionally at all times through proper appearance, behavior, and communication, in line with company policies.
• Open and manage work orders under the direction of the Service Manager or Shop Foreman, ensuring all details are tracked until closed and invoiced.
• Process warranty and product improvement claims, including calculating charges, submitting paperwork, and performing follow-ups to ensure maximum reimbursement.
• Maintain an up-to-date service library, including bulletins, manuals, videos, and other reference materials.
• Organize and manage service department records and filings efficiently.
• Update customer profiles using data collected from work orders such as equipment hours and maintenance history.
• Maintain inventory of service accessories and shop supplies; prepare purchase requests for managerial approval.
• Collect payments from customers prior to releasing serviced equipment.
• Support technicians in locating parts and supplies during the service process.
• Perform additional duties as assigned by the Service Manager or other supervisors.

Education, Skills & Experience Requirements

• A High School Diploma or GED is required.
• Thorough knowledge of service department operations and accounting procedures.
• Familiarity with office administration practices and filing systems.
• General understanding of mechanical and technical terminology related to equipment service.
• Strong computer skills, including experience with service software, Microsoft Office, and database entry.
• Ability to work flexible shifts, including weekends and holidays as needed.
• Excellent communication skills and ability to work collaboratively in a team-oriented environment.
• Strong attention to detail, with the ability to manage multiple tasks and deadlines.
• Must be physically capable of lifting at least 75 pounds and performing physical tasks including bending, squatting, standing, and prolonged sitting.