Semi Service Advisor

What You'll Do

• Communicate with the customer in a timely and professional manner, driving a high-level experience that our customers have come to expect
• Work with stakeholders to schedule service appointments, maintenance checks and general repairs, as needed
• Prepare for service appointments to ensure the customer’s service experience is fast and accurate
• Recommend and advise the customer on repairs needed based on technical findings
• Perform general vehicle inspections and appointment check-in
• Make sound decisions concerning the prioritization of service and collaborate with parts to ensure necessary components are allocated for service appointments
• Proactively track and schedule Service Campaigns and Preventative Maintenance
• Cook up with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers
• Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff

What You'll Bring

• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair
• Willingness to learn new and innovative automotive/ heavy duty technologies
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Must have and maintain a valid driver’s license
• Must be willing to obtain a CDL Class A/B

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program