Service Advisor

PURPOSE

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer zone or branch average.
• Maintain a dealership-prescribed standard for “hours per customer repair order written.â€
• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Ensure that all documents are accounted for.
• Achieve the forecast that has been established by the General Manager and Service Manager.
• Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
• Schedule appointments using dealership-approved forms.
• Assign sequence numbers to each customer’s repair order.
• Communicate with service customers to determine the nature of the mechanical problem(s).
• Obtain customer and vehicle data.
• Test-drive the vehicle or refer to the test technician as necessary.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.

QUALIFICATIONS

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Clean driving record
• Pass a Drug test (Hair test)

BENEFITS

• 401K with competitive match
• Blue Cross/Blue Shield Health Insurance
• Paid Vacation & Holidays
• Competitive Pay
• Family Owned & Operated
• Bonuses

Job Type

Full-time

Pay

$45,000.00 - $75,000.00 per year