Temporary Customer Support & Design Assistant (Full-Time)

General Summary

The Temporary Customer Support & Design Assistant is responsible for providing technical support and customer service to CareerSmart customers, assisting with the design and development of web-based curriculum and content, and participating in marketing efforts.

About the Organization

CareerSmart Learning is dedicated to providing healthcare professionals with online continuing education and training to enhance individual and organizational outcomes. The organization fosters a culture of creativity, collaboration, and high ethical standards.

Essential Job Functions

• Provide prompt and polite technical support and customer service via email and phone.
• Interface with LMS to investigate learner issues and generate reports.
• Maintain a daily log of customer service inquiries and technical support issues.
• Assist with detailed technical research, troubleshooting, and problem-solving related to electronic resources and software.
• Support technical needs at CareerSmart-hosted live seminar/webinar events.
• Design and assist in coordinating visual elements for educational materials, including artwork and animations.
• Edit audio files and use text-to-speech software for course narration.
• Use eLearning authoring tools to format and synchronize multimedia content for upload into an LMS.
• Interpret feedback from the Curriculum Development Review Committee to update existing courses.
• Participate in meetings and contribute to business growth and development.
• Develop and assist in creating graphic designs for print, digital, and multimedia advertising.
• Create videos for course previews, webcasts, and CareerSmart promotions.
• Assist with website maintenance and updates.
• Support promotional activities at CareerSmart-sponsored exhibits and tradeshows.

Knowledge, Skills and Abilities

• Excellent customer service and communication skills, especially in technical contexts.
• Artistic talent and technical proficiency in graphic design and eLearning authoring tools.
• Ability to maintain professional relationships and communicate effectively.
• Strong analytical and interpretive skills with the ability to work independently and collaboratively.
• Proficiency in relevant software and the ability to learn new technologies.
• Close attention to detail and adherence to internal processes and standards.
• Thorough understanding of the CareerSmart product, brand identity, and target audience.