Customer Service Associate / Temporary
About the role
Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the quality of our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.
Responsibilities
- Create a positive first impression and exhibit excellent customer service
- Promote a pleasant experience for Salud patients
- Approach tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change
- Serve as a greeter, front desk receptionist, and/or cashier
- Welcome all patients to Salud and check them in for all appointment types, check them out at the end of an appointment
- Make reminder calls, answer questions, manage patient complaints, and so much more to ensure a positive experience for all of our patients
Requirements
- Education: Graduation from an accredited high school or GED is required
- Experience: One year of front desk/customer service experience in a medical setting preferred
- Knowledge, Skills, and Abilities: Bilingual English/Spanish preferred
- Must work well with the other patient care team members
- Able to communicate clearly and appropriately with patients
- Professionalism and a positive attitude
- Proficient in Elementary Math
- Able to learn and implement complex policies and procedures
- Reading comprehension and writing skills
- Keyboarding and word processing skills
- One year of clerical office experience preferred
- Familiarity with medical/dental terminology preferred
- Sensitivity to the low-income and ethnic minority community
- Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
- Able to read, understand, and follow oral and written instructions
- Able to work evening or weekend hours
- Able to work under stress
- Exhibits excellent customer service
- Able to explain and summarize comprehensive concepts in a way that the general population can understand
- Computer systems applications (MS Office, PowerPoint, Chrome, etc.)
Qualifications
- Minimum Requirements: Education, Experience, Knowledge, Skills, and Abilities
Skills
- Bilingual English/Spanish
- Communication skills
- Customer service skills
- Teamwork
- Problem-solving
- Medical/dental terminology
Benefits
- Comprehensive Benefits Package including: Medical PPO Plan, Dental PPO plan, Vision, Flexible Spending Accounts, Basic Life and AD&DSupplemental Life and AD&D, Short-Term & Long-Term Disability, Accident & Critical Illness Insurance, Employee Assistance Program
Pay
- Starting Wage - $19.50 to $22.50 per hour
Schedule
- Monday to Friday – 8 am to 5 pm
Additional Information
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.