TEMPORARY Communications Center Customer Service Representative – Denver, CO

Description of Job

This position develops methods for determining the best, most accurate answers to the public’s inquiries. Determines proper referral for information requests. Most requests are handled directly by the position. But, in some cases, information requests must be referred to the appropriate CPW employee or other agency staff. The position must use logic and extensive knowledge of CPW programs and organizational structure for appropriate referrals.

The position requires a thorough understanding of available information resources including but not limited to CPW Regulations and State Statutes (Title 33).

• Performs as an agent for the Colorado Parks and Wildlife Communications Center.
• Researches and formulates answers in an accurate and timely manner to inquiries received through “ASK CPW”, phone inquiries, and through the mail.
• Judgment is used in determining the level of the customer’s needs and the complexity of their questions.
• The position may have to perform considerable research based on a thorough knowledge of CPW programs and procedures to accurately respond to the customer’s information needs.
• Disseminate Colorado State Parks information, wildlife-related resources, educational materials, and provide customer assistance regarding OHV, Boat and snowmobile registrations, hunting, fishing, and camping inquiries submitted through, call-in, mail-in, and e-mail requests.
• Position uses judgment based on established guidelines to arrive at practical solutions to complex problems.
• Answer specific questions about the status of customer accounts with Colorado Parks and Wildlife.
• Proficient in other computer programs such as word processing and database programs.
• Staff may also be requested to assist with training new employees.
• This position could be assigned to assist with processing chronic wasting disease reimbursements for eligible customers and contacting hunters regarding positive chronic wasting disease results.

Basic Requirements

• Must be 16 years of age or older
• Must have a current & valid drivers' license or reliable transportation
• Applicants may be subject to successful completion of a comprehensive background check
• Must be willing and able to work 40 hours per week
• Must be available to work Monday through Friday – 8 AM to 5 PM
• Possess strong interpersonal communication skills to deliver excellent customer service
• Experience with Microsoft Office Suites (MS Word, Excel, PowerPoint)
• Experience with Google Suites (Gmail, Google Docs, Google Sheets, Google Drive)
• Bilingual is helpful but not required

Supplemental Information

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

E-Verify Employer

The Department of Natural Resources participates in E-Verify in accordance with the program's Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities.