Customer Support Representative - Temporary

About the role

ExpertVoice is looking for a Customer Service Representative (Expert Support Representative internally) to join our growing Expert Support Team. This is a temporary role with an expected duration of 6 months and the possibility to extend or convert to regular full-time status. The Ideal candidates will have a strong background and understanding of customer support and service with a technical product and possess a "How can I help you attitude."

Key Responsibilities

• Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy.
• Educate experts on platform features, ensuring they can confidently engage and maximize their experience.
• Communicate with both internal and external partners representing the 600 + brands on the platform.
• Communicate effectively across phone, chat, and email channels with a professional, helpful tone.
• Gather, document, and share expert feedback to help improve products and services.
• Proactively explore ways to streamline and automate manual processes using AI.
• Advocate for the expert experience internally, representing their needs to cross-functional teams.
• Maintain and optimize support tools and resources to streamline workflows.
• Contribute to a culture of continuous learning and improvement within the support team.
• Available to work core Expert Support Team business team hours of 8:30am - 5:30pm MT.

Qualifications

• Bachelor’s degree or actively pursuing one.
• 2-3 years of customer service/support experience preferred.
• Experience with Zendesk or similar support ticketing tools.
• Proficiency with MS Office and Google Workspace.
• Strong oral and written communication skills with diverse audiences.
• Ability to multitask, stay organized, and adapt in a dynamic environment.

The Benefits of Being on the ExpertVoice Team

• Compensation: Enjoy competitive pay, and the possibility to convert to regular full-time status at the completion of the initial 6-month term.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote with a preference for candidates residing in the Mountain and Central time zones.
• Exclusive Employee Incentives: Clients often extend exclusive incentive purchase programs to EV employees.
• AI Tooling, Training, and Support: Access to cutting-edge AI tooling, along with support and training to learn emerging AI technologies.

Pay

The approximate compensation for this role is $20/hour per hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.