(Temporary) Child Support Officer II - La Marque

General Description

Performs entry-level/routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity; enforcing court orders for child support and/or responding to customer inquiries. Works under close/moderate supervision, with minimal/limited latitude for the use of initiative and independent judgment.

Examples of Work Performed

• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure

General Qualification Guidelines

• Experience in interviewing and collections related to child support
• Graduation from a standard senior high school or equivalent
• Experience and education may be substituted for one another
• Knowledge of child support laws, policies, principles, and practices; and of investigative practices and techniques
• Skill in interviewing and conducting investigations, and in operation of computers and applicable computer software
• Ability to detect and resolve error conditions, to select and transcribe data, and to communicate effectively

Physical Requirements/Work Environment

• Ability to sit, stand, bend and reach
• Ability to lift, push, pull, up to 25 lbs