(Temporary) Child Support Officer II - Savoy

About the role

Performs entry‑level, routine child support work. The work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support, and responding to customer inquiries. Works under close or moderate supervision with limited latitude for independent judgment.

Responsibilities

• Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiates lump‑sum payments from noncustodial parents who owe past‑due child or medical support.
• Monitors child support cases and refers delinquent cases for appropriate enforcement actions.
• Documents all case actions using agency tools, including the Texas Child Support Enforcement System (TXCSES) and case/court documents.
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Reviews cases to determine eligibility for closure.

Qualifications

• Experience in interviewing and collections related to child support.
• Graduation from a standard senior high school or equivalent; experience and education may be substituted for one another.
• Knowledge of child support laws, policies, principles, and practices, as well as investigative practices and techniques.
• Skill in interviewing, conducting investigations, and operating computers and applicable software.
• Ability to detect and resolve error conditions, select and transcribe data, and communicate effectively.

Physical Requirements

Ability to sit, stand, bend, and reach. Ability to lift, push, or pull up to 25 lb.

Pay

$19.00 per hour, weekly pay.

Schedule

Monday to Friday, 8:00 am – 5:00 pm.