OAG - Child Support | Child Support Officer II | 2

About the role

Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) to encourage responsible parenting, promote involvement of both parents, and ensure Texas children receive the support they need. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents, assist in establishing paternity, obtain court orders for financial support and health‑care coverage, enforce child support orders, respond to customer inquiries, and collaborate with state agencies and community organizations.

Essential Position Functions

• Take appropriate case action to locate absent parents, establish paternity, establish or enforce child/medical support obligations, or initiate case closure.
• Conduct detailed in‑office investigations to locate parties, verify employment, and determine assets.
• Prepare documents relating to legal and administrative actions to establish or enforce child support orders.
• Negotiate lump‑sum payments from noncustodial parents who owe past‑due child/medical support.
• Negotiate out‑of‑court settlements and agreements with parties.
• Monitor child support cases and refer delinquent cases for appropriate enforcement action(s).
• Document all case actions using agency tools, including the Children Are My Priority system (ChAMP) and case/court documents.
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Review cases to determine eligibility for closure and attend court to assist legal staff as needed.
• Research case information on the computer, including the ChAMP system.
• Maintain current knowledge of child support policies, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
• Assess child support cases to determine the appropriate case action.
• Explain Child Support Program policies, procedures, and regulations to customers.
• Respond to customer inquiries and complaints; assess the validity of complaints against the IV‑D program impartially.
• Serve as Notary Public and perform related work as assigned.
• Maintain relevant knowledge necessary to perform essential job functions.
• Attend work regularly in compliance with the agreed‑upon schedule and ensure security and confidentiality of sensitive information.
• Comply with all agency policies and procedures, including those pertaining to ethics and integrity.

Minimum Qualifications

• Graduation from high school or equivalent.
• Bachelor’s degree from an accredited college or university; experience in full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist may be substituted on a year‑for‑year basis.
• Skill in interviewing and negotiating.
• Skill in using a personal computer for word‑processing and data entry/retrieval.
• Skill in basic mathematical computations.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision‑making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work in person at the assigned OAG location for the entirety of every work week (unless on approved leave).
• Ability to arrange personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lb.
• Ability to travel (including overnight) up to 15 %.
• Ability to type 35 words per minute (typing test required at interview).

Preferred Qualifications

• Graduation from an accredited four‑year college or university.
• Knowledge of investigative practices and techniques.
• Ability to read, write, and speak Spanish proficiently.