OAG- Child Support | Child Support Officer II | 26

About the role

Child Support Officers (CSOs) in the Office of the Attorney General’s Child Support Division conduct detailed investigations to locate absent parents, assist in establishing paternity, obtain court orders for financial support and health‑care coverage, enforce child support orders, respond to customer inquiries, promote parental involvement, and collaborate with state agencies and community organizations to serve Texas families. The position offers investigative and legal experience, a collegial team environment, and a healthy work‑life balance.

Responsibilities

• Take appropriate case action to locate absent parents, establish paternity, enforce child/medical support obligations, or initiate case closure.
• Conduct detailed in‑office investigations to locate parties, verify employment, and determine assets.
• Prepare documents for legal and administrative actions to establish or enforce child support orders.
• Negotiate lump‑sum payments and out‑of‑court settlements with non‑custodial parents.
• Monitor child support cases and refer delinquent cases for enforcement action.
• Document all case actions using agency tools such as the Children Are My Priority system (ChAMP) and case/court documents.
• Review and maintain virtual case files for accuracy in the Enterprise Content Management (ECM) repository.
• Review cases to determine eligibility for closure and attend court to assist legal staff as needed.
• Research case information using the ChAMP system and stay current on child support policies, Texas Family Law, federal regulations, and other states’ IV‑D regulations.
• Assess cases to determine appropriate actions and explain program policies, procedures, and regulations to customers.
• Respond to customer inquiries and complaints, assess complaint validity impartially, and serve as a Notary Public.
• Perform related work as assigned, maintain relevant knowledge, attend work regularly, and ensure security and confidentiality of sensitive information.
• Comply with all agency policies and procedures, including ethics and integrity standards.

Minimum Qualifications

• Education: High school diploma or equivalent; or a bachelor’s degree from an accredited college or university. Relevant full‑time experience (e.g., child support program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV‑A eligibility specialist) may substitute for the degree on a year‑for‑year basis.
• Skill in interviewing and negotiating.
• Proficiency with a personal computer for word processing and data entry/retrieval.
• Basic mathematical computation skills.
• Ability to handle multiple tasks, prioritize, and meet deadlines.
• Effective oral and written communication skills.
• Sound judgment and effective decision‑making ability.
• Willingness to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Commitment to providing excellent customer service.
• Requirement to work in person at the assigned OAG location for the entirety of every work week (unless on approved leave).
• Personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed, in compliance with the FLSA.
• Physical ability to lift and relocate up to 30 lb.
• Willingness to travel (including overnight) up to 15 % of the time.
• Typing speed of at least 35 words per minute (typing test required at interview).

Preferred Qualifications

• Education: Bachelor’s degree from an accredited four‑year college or university.
• Knowledge of investigative practices and techniques.
• Ability to read, write, and speak Spanish proficiently.

Benefits

OAG employees enjoy excellent benefits as detailed on the Texas State Benefits website.