Temporary Box Office Assistant

About This Role

Responsible for selling tickets to theatre events and handling payment transactions. Provides clerical assistance within the department to include, filing, copying, handling department telephone calls, and general customer service activities.

• Makes photocopies and scans documents into the system.
• Welcome and assist persons who come into the department.
• Screens calls for supervisors and respond to routine questions.
• Provides information to the public, students, and staff regarding programs and services of a department, campus, or College.
• Answers, screens, researches, informs, advises, records, processes and follows-up all customer requests efficiently and expeditiously as received by telephone, mail or personally from citizens, elected officials, agencies, and/or College faculty and staff.
• Affords assistance to personnel with operating office equipment such as personal computers, printers, copying machines as well as software programs, providing training when necessary.
• Sets up and organizes files and manuals; counts and alphabetizes records; keeps files up to date; distributes, as needed.
• Sells tickets to events using an online software ticketing program.
• Receives payments (cash, check and/or credit card).
• Balances and closes cash drawers or computer.
• Reconciles cashier activity on system.
• Works with theatre user groups during performances to sell tickets and accommodate patrons' needs including handicapped patrons.
• Acquires knowledge of other staff duties and serves as a backup, as necessary.
• Performs other job-related duties as assigned.

Duties And Responsibilities

(This list is not exhaustive and may be supplemented as necessary)

Makes photocopies and scans documents into the system. Welcomes and assists persons who come into the department. Screens calls for supervisors and respond to routine questions. Provides information to the public, students, and staff regarding programs and services of a department, campus, or College. Answers, screens, researches, informs, advises, records, processes and follows-up all customer requests efficiently and expeditiously as received by telephone, mail or personally from citizens, elected officials, agencies, and/or College faculty and staff. Assists personnel with operating office equipment such as personal computers, printers, copying machines as well as software programs, providing training when necessary. Sets up and organizes files and manuals; counts and alphabetizes records; keeps files up to date; distributes, as needed. Sells tickets to events using an online software ticketing program. Receives payments (cash, check and/or credit card). Balances and closes cash drawers or computer. Reconciles cashier activity on system. Works with theatre user groups during performances to sell tickets and accommodate patrons' needs including handicapped patrons. Acquires knowledge of other staff duties and serves as a backup, as necessary. Performs other job-related duties as assigned.

Required Minimum Qualifications

• Education and Experience: High school diploma or GED with little or no formal training
• Knowledge Of Microsoft Office Professional or similar application
• Skilled In Good verbal and written communication
• Organized and good time management

Preferred Qualifications

• Education and Experience: Some related experience

Work Environment And Physical Demand

• Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds
• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use of video display terminal
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule

Application Deadline

This position is open until filled.