Box Office Coordinator

Major Responsibilities

• Serve as the primary ticket seller during box office hours, providing excellent customer service, processing transactions efficiently, and ensuring accurate ticketing information for all events.
• Aid customers with general information (e.g., event availability, pricing, seat selection and scheduling; general parking information, etc.) in a friendly and professional manner.
• Support box office management as needed, including daily Reports, Maps, Price Sheets, and any other needs to Box Office staff.
• Process ADA ticket requests.
• Answer general Box Office phone line and assist customers with ticket purchases using the ticket software (ETIX).
• Interact in a professional manner when dealing with staff, vendors and various internal and external customers.
• Accurately reconcile all sales and Will Call receipts.
• Distribute Will Call tickets to customers for various events.

Qualifications

• A minimum education level: High School Diploma or its equivalency.
• Minimum a year of related work experience.
• Ability to work in a fast-paced environment while maintaining a high level of service and attention to detail.
• Demonstrated ability to accurately and efficiently deal with payment methods such as credit cards and gift cards.
• Commitment and willingness to provide excellent customer service.
• Experience in effectively managing conflict resolution.
• Proficient computer skills in MS Office Programs (Word, Excel, Outlook).
• Excellent written, listening and verbal communication skills and experience.
• Able and willing to work flexible hours including evenings, weekends and some holidays.
• Able to remain in a stationary position at least 75 percent of the time.