Coordinator, of Box Office, Camps and Conferences

Position Summary

Florida Atlantic University is seeking a Coordinator of Box Office, Camps, and Conferences. The position is based in Boca Raton, FL.

Responsibilities

• Coordinate all Box Office ticketing for the Student Union and Arts and Letters theaters.
• Provide direction to customers regarding ticketing for the Student Union and Arts and Letters theaters.
• Provide leadership to students or support staff/volunteers.
• Oversee and update Box Office policies and procedures in coordination with the Director of the Student Union.
• Manage ticket inventory and oversee Box Office operations including ticketing for all events in the Carole and Barry Kaye Auditorium, Student Union, and Arts and Letters facilities.
• Design listings for events on fauevents.com; communicate with promoters; ensure promoter has met all policies for tickets to go on sale.
• Hire, train, schedule, and supervise ticket office student staff.
• Ensure that all staff is fully trained in handling customer issues and explaining policies regarding ticket sales.
• Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Box Office personnel in customer service standards.
• Oversee all seating in the Carole and Barry Kaye Auditorium during events including training volunteer ushers, handling accessible seating, etc.
• Attend all Union team meetings and client meetings when appropriate.
• Update Box Office policies and procedures in coordination with the Student Union Director as necessary.
• Provide reports to Event Planning within 24 hours of shows to assist with settlements to the promoter.
• Serve as the primary contact for Division of Student Affairs for Summer Camps and Conferences.
• Cook up weekly meetings with all division and university stakeholders to prepare for and conferences.
• Coordinate a master conference calendar.
• Process all applications for Camps and Conferences including entering EMS, sending estimates, contracting and invoicing.
• Serve on university/divisional/department committees as deemed necessary.
• Perform other job-related duties as assigned.

Qualifications

• A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Benefits And Perks

FAU offers excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

Minimum Qualifications

• A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Pay

$46,500 - $49,000 annually. Exempt Administrative, Managerial, Professional (AMP)

Schedule

Monday - Friday, 8am - 5pm. Some nights and weekends are required.