Temporary AV Support Specialist
Temporary Job Description
Providing excellent front-line technical support for all Kellogg faculty, staff and students
Supporting and maintenance of devices and IT services
Supporting video-recording and web conferencing sessions
Providing technical support for public computing including printers, computer kiosks, public displays and peripherals
Performing non-technical tasks and other related duties as required or assigned
Minimum Qualifications
- 2 - 4 years’ of experience in the field of Information Technology end user computing and/or Audio Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
- Two years of customer service experience providing excellent in person or over the phone support
- Proficient in Microsoft Office, Windows OS, and Mac OS
- Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
- Basic understanding of TCP/IP networking
- Professional demeanor with strong ability to work with others as an effective member of a team
- Ability to follow instructions and work effectively with minimal direct supervision
- Ability to make sound decisions and work effectively even under time pressure
- Detail oriented, self-motivated, and excellent communication skills
Preferred Qualifications
- Basic experience in troubleshooting Windows and Apple hardware
- Advanced problem solving skills supporting and troubleshooting of audio and video systems
- Exposure to incident tracking tools (i.e., ServiceNow, FootPrints, Remedy, or other)
- CTS, A+, Microsoft, Apple, or equivalent certification(s)
Campus
Evanston
Hours
This is a full-time position (37.5 hours)
Pay
$25.00 per hour
Approximate Start Date
5/15/2026
Approximate End Date
11/15/2026
Northwestern University
is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status.
View Northwestern’s non-discrimination statement
Job Applicants
who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance.