Temporary Annual Fund Coordinator

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Temporary Annual Fund Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking development team, reporting to the Senior Development Campaign Manager. The Temporary Annual Fund Coordinator (TAFC) reports to and works closely with the Senior Development Campaign Manager; directly supporting the Annual Fund Coordinator during the busy holiday fundraising season. Aiding SFMFB’s Annual Fund, Development Operations, and Monthly Giving Circle teams, the TAFC will support donor stewardship and administration needs as assigned to ensure successful fundraising throughout the holiday season. This position is a hybrid role with 3 days at our 900 Pennsylvania Avenue warehouse location and 2 days remote. The TAFC will develop and maintain excellent relationships with internal and external constituencies, working closely with the team’s Senior Annual Fund Coordinator. Who We Are: The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support. Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more. Who You Are: To excel in this position, you will need to approach the work with the following habits and values:Strong organizational and time management skillsExcellent verbal, written and interpersonal communication skillsAbility to handle and maintain sensitive confidential information. What You Would Be Accountable for: The Temporary Annual Fund Coordinator will be responsible for the following key pieces of work:Answer incoming donor calls and emails within 24 hours and perform other donor outreach as assigned.Calls may include processing donations, upgrading monthly donation payment information and general donor questions.Assist with tribute and memorial gift card mailings in conjunction with Development Operations Coordinator.During the Monthly Giving Circle telemarketing drive (October), assist with processing credit card gifts and update donor records with any contact or other changes.Assist with data hygiene projects for Monthly Giving Circle and Midlevel donor segments.Calling donors to verify correct emails.Reviewing lists and making suggested corrections (email syntax i.e., @gmail.com versus @gmal.com).Assist Development Operations with mailing acknowledgment letters. What You Would Be Doing Right Now: Assist the team with daily triaging of donor email and phone communications in Zendesk.Working with the DevOps team to update donor preferences and deceased records in the primary donor database, Raisers Edge.Assist with updating data and running daily maintenance queries for the Food Bank’s Monthly Giving Circle program.Pull new data for Planned Gift pledges from our partner portal, FreeWill and update RaisersEdge. What Else You Should Know: REQUIRED EXPERIENCE:2+ years experience in non-profit, development, or related field.General understanding of fundraising standards and methodologies.Strong experience in Donor/Customer Service.Proficient with Microsoft Suite, Raiser’s Edge, and common office equipment.PREFERRED EXPERIENCE:Experience working in an office environment.Understanding of ZenDesk email and phone.KEY KNOWLEDGE, SKILLS, & ABILITIES:Strong attention to detail.Fast, proficient, and accurate typist.Ability to work well under pressure with periodic heavy workloads.PHYSICAL DEMANDS AND WORK ENVIRONMENT:This position is set in a hybrid environment (3 days onsite/2 days remote). The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will start September 21, 2026 and end on January 29, 2027. SALARY The position is temporary full-time. The starting salary for this position ranges from $33.27-$34.31, with exact salary depending on experience. The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.