Temporary Annual Fund Coordinator

About the role

The Temporary Annual Fund Coordinator (TAFC) reports to and works closely with the Senior Development Campaign Manager; directly supporting the Annual Fund Coordinator during the busy holiday fundraising season. Aiding SFMFB's Annual Fund, Development Operations, and Monthly Giving Circle teams, the TAFC will support donor stewardship and administration needs as assigned to ensure successful fundraising throughout the holiday season. This position is a hybrid role with 3 days at our 900 Pennsylvania Avenue warehouse location and 2 days remote. The TAFC will develop and maintain excellent relationships with internal and external constituencies, working closely with the team's Senior Annual Fund Coordinator.

Who we are

The San Francisco-Marin Food Bank's mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support. Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables.

Who you are

To excel in this position, you will need to approach the work with the following habits and values:

• Strong organizational and time management skills
• Excellent verbal, written and interpersonal communication skills
• Ability to handle and maintain sensitive confidential information

Responsibilities

• Answer incoming donor calls and emails within 24 hours and perform other donor outreach as assigned
• Calls may include processing donations, upgrading monthly donation payment information and general donor questions
• Assist with tribute and memorial gift card mailings in conjunction with Development Operations Coordinator
• During the Monthly Giving Circle telemarketing drive (October), assist with processing credit card gifts and update donor records with any contact or other changes
• Assist with data hygiene projects for Monthly Giving Circle and Midlevel donor segments
• Calling donors to verify correct emails
• Reviewing lists and making suggested corrections (email syntax i.e., @gmail.com versus @gmal.com)
• Assist Development Operations with mailing acknowledgment letters
• Assist the team with daily triaging of donor email and phone communications in Zendesk
• Working with the DevOps team to update donor preferences and deceased records in the primary donor database, Raisers Edge
• Assist with updating data and running daily maintenance queries for the Food Bank's Monthly Giving Circle program
• Pull new data for Planned Gift pledges from our partner portal, FreeWill and update RaisersEdge

Required experience

• 2+ years experience in non-profit, development, or related field
• General understanding of fundraising standards and methodologies
• Strong experience in Donor/Customer Service
• Proficient with Microsoft Suite, Raiser's Edge, and common office equipment

Preferred experience

• Experience working in an office environment
• Understanding of ZenDesk email and phone

Key knowledge, skills, & abilities

• Strong attention to detail
• Fast, proficient, and accurate typist
• Ability to work well under pressure with periodic heavy workloads

Pay

The starting salary for this position ranges from $33.27-$34.31 per hour, with exact salary depending on experience. This is a temporary full-time position.

Schedule

This position is set in a hybrid environment (3 days onsite at 900 Pennsylvania Avenue warehouse location / 2 days remote). The position will start September 21, 2026 and end on January 29, 2027.