Template Analyst

Key Responsibilities

• Design, build, test, implement, and maintain Epic Cadence scheduling templates.
• Manage provider and ancillary scheduling templates within Epic.
• Process and prioritize incoming provider scheduling template change requests.
• Analyze the impact of template changes on scheduling decision trees.
• Ensure compliance with organizational scheduling standards and change control policies.
• Serve as the subject matter expert for scheduling template design, build, and maintenance.
• Troubleshoot scheduling issues and provide end-user support.
• Identify and proactively resolve barriers affecting ambulatory access and patient flow.

Required Qualifications

• Hands-on experience building and managing Epic Cadence scheduling templates.
• Experience processing provider scheduling template change requests.
• Understanding of Epic scheduling decision trees and template dependencies.
• Experience supporting clinician onboarding and scheduling optimization.
• Knowledge of clinical workflows and ambulatory scheduling operations.
• Ability to analyze provider utilization and scheduling data.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently while managing multiple priorities.

Preferred Qualifications

• Epic Cadence Certification (preferred, not required).
• Experience supporting ambulatory clinics within a large healthcare organization.
• Experience with provider capacity planning and template optimization.
• Familiarity with clinical systems change management and governance.

Benefits

Hybrid role. Onsite at Emeryville and/or multiple client locations for 1-3 consecutive days, approximately 2-4 times per year.

Pay

N/A

Schedule

Monday-Friday, 08:00 AM - 05:00 PM PST.