TempForce Associate Access Specialist - Start Date: 11/23/2026

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system with eight hospitals and over 180 clinics, providing world‑class care and a mission to move medicine forward through preeminent programs in patient care, education, and research. The organization fosters a collaborative, supportive community where expertise is valued and knowledge expanded.

Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for clinic staff and providers, and addressing customer needs with occasional guidance. Schedules patient appointments, escalates health concerns per division guidelines, connects customers to resources for clinical advice, and navigates complex situations while making sound, effective decisions.

This is a temporary position with a 90‑day evaluation period; permanent opportunities may become available based on performance. Start date: November 23, 2026.

Responsibilities

• Answers calls for multiple areas efficiently using standard greetings for opening, content, and closure of call.
• Ensures accuracy in answering questions and assisting customers to meet their needs.
• Captures customer information and documents using messaging system for clinic staff and/or providers.
• Schedules appointments in electronic systems per area/department guidelines, prioritizing patients' health problems by urgency, educating/advising patients, and making safe, effective decisions.
• Provides information to customers regarding appointment location, process steps, parking, etc.
• Performs clearly defined tasks and methods to achieve standardized solutions impacting own performance with regular guidance.
• Follows a well‑established process to solve routine problems where solutions are clearly prescribed.
• Contributes individually to the team.

Skills

• Patient Satisfaction – participates in patient‑satisfaction process improvement and delivers high‑quality contact experience.
• Customer Service – anticipates needs, remains sensitive, responsive to customer needs.
• Patient Scheduling – coordinates and schedules patient appointments, surgeries, and office visits using hospital/clinic computer systems.
• Call Center Telephone Etiquette – handles patient/provider calls professionally, demonstrates good manners, avoids/neutralizes conflict, handles difficult callers positively.
• Delivering Excellent Services – serves others with compassion, solves complex problems, offers meaningful advice and support.
• Ensuring High Quality – checks work quality before delivery, seeks continuous improvement, learns new knowledge/technologies/tools.
• Fulfilling Safety and Regulatory Requirements – demonstrates basic safety knowledge, reports unsafe conditions.
• Managing Resources Effectively – demonstrates accountability, stewards organizational resources, makes data‑driven decisions.
• Fostering Innovation – generates new ideas, applies technology quickly, adapts to change.

Qualifications

• Experience Level: 1 year of relevant work experience.
• Education: High School Diploma or GED.

Benefits

Comprehensive benefits package that may include health, disability, retirement, and/or wellness offerings to enhance well‑being and professional growth.

Schedule

Shift: Monday‑Friday, daytime business hours.