Credentialing Associate Temp

About the Role

Responsible for maintaining the credentialing files for field talent in accordance with Supplemental Health Care and contract-specific standards, using company core values of Integrity, Candor, Accountability, Respect, and Excellence.

Responsibilities

• Support Joint Commission and SHC standards to achieve and maintain 100% compliance.
• Process talent credentialing files in accordance with corporate policies and procedures, and any relevant client requirements (primary source license verifications, background/drug screenings, etc.).
• Facilitate and track onboarding paperwork.
• Review talent paperwork for accuracy and completeness.
• Communicate with all customers regarding the status of talent credentialing files and document Action Plan in TRM.
• Escalate issues to leadership when appropriate.
• Monitor and notify talent of upcoming expiration dates of required credentialing documents.
• Maintain and update credentialing records in SHC and client/VMS databases as required.
• Meet targeted deadlines and start dates.
• Establish and maintain professional working relationships with field talent and all other customers.
• Meet performance metrics as outlined by leadership.
• Demonstrate exemplary customer service to all external and internal customers.
• Demonstrate ethical problem-solving skills.
• Help to create an environment of high morale, motivation, and teamwork.
• Perform other duties as assigned.

Requirements

• Associates Degree and/or 2 years equivalent experience preferred.
• Excellent verbal and written communication skills; ability to communicate effectively with field talent, office personnel, and clients.
• Working knowledge of computers and software systems, including Microsoft Office products and the Internet.
• Detail-oriented and highly organized.
• Ability to work effectively in a fast-paced, high-volume environment.
• Ability to work independently and collaboratively with team members.
• Strong organizational skills to complete work in a timely manner.
• Ability to multi-task.
• Effective communication with all levels of the organization.
• Ability to work for prolonged periods of sitting, typing, and using the phone and computer.
• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required.