Temp Shared Services HR Specialist

About the role

Under limited supervision, this position is responsible for the accurate and timely processing of high-volume HR transactions within SuccessFactors Employee Central (EC), SAP, and ServiceNow. Approximately 85% of the role is dedicated to entering, updating, auditing, and maintaining employee data throughout the employee lifecycle. The position supports a high-volume HR Shared Services environment and requires exceptional attention to detail, productivity, data accuracy, and compliance with established policies and procedures.

Responsibilities

• Process high-volume employee lifecycle transactions in SuccessFactors Employee Central (EC) and SAP.
• Review, validate, and enter employee data related to hires, rehires, transfers, promotions, compensation changes, organizational changes, and terminations.
• Manage and resolve a high volume of HR cases (tickets) daily through ServiceNow, averaging 30–40 HR cases per day.
• Analyze HR case documentation and determine required HR actions.
• Review and validate incoming requests, supporting documentation, approvals, and source data for completeness, accuracy, and compliance prior to transaction processing.
• Perform pre-entry and post-entry validation of employee master data, organizational assignments, position information, compensation details, effective dates, and other HR records to ensure transactions are processed correctly.
• Verify data entered into SuccessFactors Employee Central (EC), SAP, and related systems accurately reflect approved documentation and business requirements.
• Conduct post-transaction quality reviews to validate that system updates processed successfully and accurately populated all impacted fields and downstream systems.
• Reconcile employee data between ServiceNow HR cases, SuccessFactors EC, SAP and other systems to identify and resolve discrepancies.
• Identify, investigate, and resolve data inconsistencies, duplicate records, missing information, incorrect effective dates, and transaction errors.
• Validate workflow outcomes, approval paths, and generated notifications following transaction completion.
• Document data corrections and maintain audit-ready records supporting all employee data changes.
• Escalate data integrity concerns, system defects, and process exceptions to appropriate stakeholders for resolution.
• Support periodic audits, compliance reviews, and quality assurance activities by providing transaction documentation and validation evidence.
• Maintain compliance with established SLAs, policies, procedures, and audit requirements.
• Perform quality reviews and self-audits to ensure data accuracy.
• Partner with HR Services, Payroll, Benefits, Talent Acquisition, Managers, and HR COEs.
• Maintain complete HR case documentation and transaction records.
• Support continuous improvement and process standardization initiatives.
• Participate in training, quality reviews, and operational audits.
• Train lower-level support staff and may provide direction as required.
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
• Expected to work in a safe manner in accordance with established operating procedures and practices.